So, you’re interested in online counselling. In case this is new to you I am setting out a few ideas of what to expect, as it is not quite the same as face-to-face (f2f) sessions.

So what to expect from online counselling?

Online counselling offers the same level of support and confidentiality as f2f counselling. For security both Zoom and my laptop have end-to-end encryption. Recording functionality will be disabled, and meetings will be password protected to prevent unauthorised participants from entering.

How do we set up meetings?

Just like f2f sessions we will agree an appointment time. Certain formalities need to be covered first in regard to GDPR, contract, payment of fees.

The GDPR is the data protection that everyone has to agree to when providing personal information. It’s pretty standard and available here to view.

The contract just informs us both of how we will work, including last minute cancellation or non-attendance, and how confidentiality will be kept and what exceptions to this there are. This is available to view here.

Fees will be paid by BACS where possible no less than 24 hours before the session.

Do I need any special equipment?

You need an internet connection and a device with webcam such as iPad, smartphone or laptop. It will save time if you download the Zoom platform before the first session.

If using a Windows based pc or laptop you can download the software from Zoom's website https://www.zoom.us/download#client_4meeting (Zoom Client for Meetings), take care to protect your password and other login details.

If using a smartphone or iPad download Zoom Cloud Meetings from the Appstore or Playstore.

When we have agreed a meeting time, and the GDPR and contract have been agreed to, I will send you a meeting ID and password.

What happens when our appointment time arrives?

You need to log in from a quiet and private environment. You may like to have a soft drink to hand, but please do not bring food.

Please note that any inappropriate behaviours or inappropriate dressing will result in the termination of the session with immediate effect. If this should happen, I reserve the right to charge you in full for the session.

At the first session I need to ask you some questions like name, date of birth, address, phone number, GP details, emergency contact number, any prescription medication you are taking, the reason you are seeking counselling and the desired outcome. The Assessment form can be viewed here. The session length is 50 minutes. Although Zoom has the facility to record sessions, this feature WILL NOT be used by either of us - unless we have discussed this in detail previously.

At the end of our time online together, you should end the videocall.

What happens at the end of our session?

After our session, to maintain your privacy I suggest that close all internet pages that relate to our time together. With f2f counselling you would usually have the journey home to process the session. With online counselling you could be suddenly plunged back into the world of you. Try if possible to take a break or choose a pleasant activity to engage in after the session before you go back to your day.

If you have any questions not covered by this, please do not hesitate to ask.